The new article published in Knowledge Organization entitled “Work centered classification as communication: Representing a central bank’s missions with the library classification” co-authored by Songphan Choemprayong, our faculty member and department chair, and Chiraporn Siridhorn from the Bank of Thailand Learning Center reports the application of service design approach and methods in revising library services to serve the needs of internal users as well as the public. The paper highlights the development of the new BOT classification which was an effort to improve the existing services from multiple points of view, including user support and access service, space and facility management, staff workflow, and public communication and education.
New work: Work centered classification as communication
